Whether your air conditioner is over 10 years old, or you need to pick out a new unit for a brand home, On Time Experts has you covered! We specialize in installing new residential central air conditioners, which can improve the comfort of your home, while saving money on your utility bill. At On Time Experts, we provide top-notch residential maintenance services to keep your air conditioner pumping out the cool air all summer long! During our annual AC tune-up, we will check all electrical connections, inspect all drains and moving parts, check evaporator coils, properly configure your thermostats, and change your filter if needed. It's important to keep your AC system in top notch condition to avoid future problems. When your home is too hot, your family can be completely miserable. We work hard to uphold the highest industry standards and stand behind our work with our industry leading warranties. The expertly trained Rockwall HVAC techs at On Time Experts have experience with the installation, maintenance, and repair of all popular central air conditioner brands including: Trane, Rheem, Maytag, Carrier, Lennox, Goodman, and much more. We Service All Major Residential AC Brands Our professional technicians are ready and able to assist you with any and all of your residential AC needs. If you are considering a new residential air conditioning system, or if you are in need of residential HVAC maintenance or repair, talk to the pros at On Time Experts. If you ask Randy why he’s so passionate about treating you like a person, he’ll probably say, “Shoot, I got a “whatever it takes tattoo” on my heart, just like Bob Dolton, who started us over 50 years ago.When the temperature rises outside, your family relies on your cooling system to keep your home cool inside. It starts from Randy Kelley and filters down to every employee here. The On Time Experts are over-the-line committed to giving you the most comfort in your home and the best experience with our Comfort Experts. Front of the Line Family – guaranteed 24-hour repair, a dedicated VIP Hotline, 15% discounts, 2 Tune-Ups/yr and a $100/yr “Franklin Fund” for new equipment to our most loyal customers.– You won’t ever get an answering machine or an answering service in another state or country no matter what time of day, night, holiday, weekend. You’ll talk to a real person whenever you call.Do it Right the First Time or Make it Right, Whatever it Takes – If a mistake happens, every On Time Experts employee is empowered with an unlimited budget to make it right, whatever… it… takes.On Time or Your Repair is Free – If we ever show up late, I don’t care how much it was going to cost, your repair is free.We also clarified what we stand for and against: Business boomed.Īt the beginning of 2014, we changed our name to the On Time Experts. By 2012, Randy bought the company and gave even more attention to treating customers like family. He trained his techs to focus on how customers wanted to be treated, instead of how we preferred to do business. Randy decided he wanted to provide his customers even better service. He continued as service manager until January of 1995, when he became President of the company. He trained 2 or 3 before he decided in July of 1988 that he wanted the position. Sometime in early 1987 the service manager quit and Randy started training service managers. All that hands-on work taught Randy a lot. He answered phones, ordered parts, filled inventory and whatever else needed to be done. He ran repair calls with the service manager, the president and owner, as well as the other service techs. In June of 1985 the new owner hired Randy Kelley as a parts runner & helper. We became Unique Indoor Comfort and began expanding. In 1981 his little business had grown to 12 employees, and Bob felt it was his time to ride into the sunset. Like he had a “whatever it takes” tattoo on his heart. He had so much desire, even a heart attack on the job in 1978 didn’t stop him from serving his customers. He had one truck and lots of desire to provide honest heating and air conditioning repair and installation in Garland, Texas. Bob Dolton started what came to be known as the On Time Experts in 1965.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |